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Levél minták/Sample letters – Hivatalos levelek / Formal letters II.

A hivatalos levélről általában:

A levél külalakja: Saját címünk a levél jobb felső sarkába kerül, de a nevünket soha ne írjuk oda. Ez alá írjuk a teljes dátumot (nap, hónap, év), a címzett nevét és beosztását a levél bal oldalára írjuk.

Használjuk a Sir és Madam szavakat, vagy a címzett titulusát (Mr, Ms, Miss, Mrs) plusz a vezetéknevét. Ne alkalmazzunk összevont alakokat, fogalmazzunk személytelen stílusban. Ha nem ismerjük a címzett nevét, az elköszönés: Yours faithfully, ha tudjuk a nevét, az elköszönés: Yours sincerely. Aláíráskor a teljes nevet kézzel írjuk alá, utána ezt ismételjük meg nyomtatott betűkkel.

 

Hivatalos levél 2./ Formal letter 2

Panaszlevél/ Letter of complaint

 

Customer Service                                                                                                                                       12 Bond Street

Top Goods Ltd.                                                                                                                                          Bath

78 Hedge Road                                                                                                                                           BD5  2 NV

Warwick

WK4  9MB                                                                                                                                                 12 March 2012

 

Dear Sir or Madam,

I am writing to complain about the goods and service in one of your shops.

Last Friday, I went to the local Top Goods supermarket in Warwick, to buy dairy products, which you advertised on your leaflet. However, most products had been sold already, and the few remaining ones were a lot more expensive than on the leaflet. When I got home, I also found out that the products I had bought were past their sell-by dates.

When I returned to the shop to make a complaint, I was told that the dairy counter had been checked that morning, and that everything was fresh. The assistants refused any help, and did not give me a refund either.

I am disappointed, and expect you to take some action as soon as possible. I am enclosing a copy of my receipt, and I am expecting a full refund. I hope the matter will be settled in a week’s time.

I look forward to hearing from you.

 

Yours faithfully,

(Gemma Simpson)

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